Frequently Asked Questions (FAQ)
1. What kind of products do you sell?
We specialize in anime-inspired streetwear, hoodies, t-shirts, and accessories designed for fans of Naruto, One Piece, Demon Slayer, Jujutsu Kaisen, Solo Leveling, and more. Each piece is made on-demand to ensure quality and uniqueness.
2. Where are your products made?
Our products are printed and fulfilled by trusted global print-on-demand partners. Depending on your location, your order may ship from the US, Europe, or Asia to reduce delivery times.
3. Do you ship worldwide?
Yes! 🌍 We offer worldwide shipping, so anime fans everywhere can enjoy our collections.
4. How long does shipping take?
-
Processing time: 2–5 business days
-
Shipping time (US & Europe): 7–15 business days
-
Other countries: 10–20 business days
Note: Shipping times may vary due to customs or seasonal demand.
5. How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow your package online.
6. What payment methods do you accept?
We accept credit/debit cards and other secure payment options available at checkout. All payments are processed safely through Shopify’s trusted payment gateways.
7. Do you accept PayPal or cryptocurrency?
Currently, we accept card payments. Alternative methods (such as PayPal or crypto) may be added in the future.
8. What is your return and refund policy?
We accept returns or exchanges for:
-
Damaged or defective items
-
Wrong size or incorrect item delivered
Please contact us within 7 days of receiving your order with photos of the issue. Check our Return Policy page for full details.
9. Do you offer custom designs?
Yes! If you’d like a custom anime-inspired design, reach out to us via email. We love helping fans create unique merch.
10. How do I contact Selectphy support?
You can reach us anytime at info.selectphy@gmail.com or through our Contact Us page. Our team will reply within 24–48 hours.